1
Refresh once and check your connection
Reload the page. Confirm you are online. If the app looks stuck after a recent update, a second refresh usually clears a stale tab.
2
Confirm you are on the right account
If saved words or progress are missing, sign out and sign in with the same method you used originally (same email, Google account, or passkey).
3
Sign-in and email
Check spam for confirmation, magic-link, and password-reset messages. Passkeys need a supported browser over HTTPS. See How to log in.
4
Google Disconnect
Disconnect stays clickable, but a password is required. If you see Add a password before disconnecting Google Sign-In, set one on Account → Security first. See Disconnect Google Sign-In.
5
Practice or AI games
If an AI game will not start, check credit balance on Account → Billing. Out of credits blocks AI modes only. Flag bad prompts with Flag a practice item.
6
Checkout
If payment might have succeeded but the plan did not update, follow Failed or incomplete checkout before paying again.
7
Contact support
Email help@vocabmonster.com with the page URL, what you expected, what happened, and any visible error message. Do not include your password or payment-card number.